FAQ concerning Corona, Covid-19, Sars-CoV-2

When do I get the result from my corona test?

PCR:
If you were tested before 12:00 you will get the result and the certificate of the result the same day before 20:00.
If you were tested after 12:00 you will get the result and the certificate of the result the next day before 20:00.

Antigen test:
If you were tested before 12:00 you will get the result and the certificate of the result the same day before 20:00.
If you were tested after 12:00 you will get the result and the certificate of the result the next day before 20:00.

For the antigen test we can tell you result within 30 min but not give you a certificate. For travel certificates and other certificates see the rules above.

What does a test cost?

All prices are including a travel certificate/ medical certificate.
The prices are the same on weekends and evenings.

PCR 1750 sek
Antigen test 700 sek

I have not received my travel certificate, where is it?

Step 1. What time is it?

If you were tested before 12:00 you will get the result and the certificate of the result the same day before 20:00.
If you were tested after 12:00 you will get the result and the certificate of the result the next day before 20:00.

Step 2. It is 20:05, where is my certificate?

Is it in the junk mail?

Step 3. My certificate is not in the junk/spam folderl. What do I do???

Send us an email with your name to info@gendoktorn.se and we will help you the same evening/night.


I have symptoms of Corona, can I get tested?

Yes.
For the safety of everyone, you will get tested outside and will not be allowed to enter our clinic.

We are a company that is interested in testing, what do we do?

Contact us here or at info@gendoktorn.se and we will get back to you.

What language is the travel certificate or certificate in?

English.
There are not so many people in other countries that understand Swedish :'(


What lab are you using?

Our PCR samples are analysed by Tataa biocenter in Gothenburg/Göteborg that we share office with.
Tataa biocenter is accredited according to ISO/IEC 17025

How will I receive the result and travel certificate?

It will be sent to your email that you tell us at the time of testing.

If you were tested before 12:00 you will get the result and the certificate of the result before 20:00 the same day.
If you were tested after
12:00 you will get the result and certificate of the result before 20:00 the next day.

Will I receive a travel certificate or a certificate of the result?

Yes.
A medical certificate that can be used for traveling is always included in the price.


Do I need to have a personnummer or BankID?

No.
Except for basic personal information (such as your name) we only need a nose to take the test and an email address to send the result to.

How is testing done?

PCR- The test is done with a swab through the nose to the nasopharynx. Testing takes 20 seconds in the nasopharynx.

Antigen test- Testing is done in each nostril for 5 seconds in each.

What information do you need from me?

Name, telephone number, email, and personnumer or date of birth.
 If you are traveling we also want to know where and when you will travel.
 
For everyone traveling, we recommend that you bring your passport that you will travel with so we can add your passport number to the travel certificate and avoid trouble for you while traveling.


Can you print the certificate for me, stamps and other official stuff is required?

The certificate is stamped and signed electronically.
The certificate you can print yourself is identical to the one we can help you print.

If the country you are traveling to strict or picky contact us here or at info@gendoktorn.se

The country I am traveling to requires a specific format or paper filled in, can you help me?

So far we have helped customers traveling to Thailand, Japan and Denmark, and other countries that require specific papers. We have always managed to help our customers just contact us in advance here or at info@gendoktorn.se

How can I pay?

Payment is done by card or Swish.

We accept the following cards:
Visa, Mastercard, American express, JCB, China union pay, Discover, Maestro, Visa electron, V pay.

We also accept payment with:
Apple pay
Samsung pay
Google pay


Can you confirm my booking?

Sadly no.
Due to the huge interest and the great number of questions we do not have the possibility to confirm bookings. You will get a booking confirmation from boka.se
 Just remember to check your junk folder if you have not received one.

What date and time will it say on the travel certificate/medical certificate?

The date and time of testing.

I have tried to call you but can not reach you, what now?

1. Check if the answer to your question can be found in the FAQ.
2. If not contact us here or a info@gendoktorn.se

Sadly, if we would take all calls we would not be able to do any testing.


What is the difference between Corona, Covid-19, and Sars-CoV-2?

Sars-CoV-2 is the scientific name of the virus.
 Covid-19 is strictly speaking the name of the disease and short for "coronavirus disease 2019"
 Corona is the name of the group of virus that Sars-CoV-2 belongs to. Corona is also what Sars-CoV-2 is called by most people.

PCR, Antigene and antibodies what is the difference?

The tests can be split into two categories the first being tests that detects an ongoing infection. In this category we have:

  • PCR
  • Antigen test

PCR is the one most commonly used for travel.
Antigen testing is approved for travel to some countries.

The second category being the detection of antibodies which shows if you have had a corona infection, in this group we have:

  • Antibody testing

 

Do you have face masks?

Yes.
If you are traveling we offer it without extra cost.


Do you offer drop-in testing?

No.

I have a question about the other tests...

Contact us here or at info@gendoktorn.se
if  you have questions about:
- NIPT
- Stockholm-3/Sthlm3 /prostate cancer screening
- Pharmacogenomic testing
- Genetic carrier screening
- ApoE testing

Antigene tests, are they reliable?

Yes and no.
As the first clinic in Sweden  and now one of two we offer antigene test that is analysed with a microfluidic immunofluorescence assay method. This gives a 97.6% sensitivity after 24 hours with symptoms. The public health care sector in and araund Gothenburg, VGR, will start using the same test.

There is also lateral-flow antigene test with a sensitivity around 70-80%.
Folkhälsomyndigheten does not recommend the use of tests with sensitivity under 80%, read more in Swedish. This is the antigene test used by other clinics (written 2020-12-05).